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Shipments and returns

 

-All the prices on our on-line shop inclued IVA (tax). For better transparency the shipment fees are added separately at the end of your order as this depends on the total weight and destination of your order.

 

- The shipment fees depends on weight and destination of your order. Our shipments fees (IVA/tax not included) are:

Mainland Spain 7’00€

For shipments to Spanish Islands or other countries please consult us.

 

- Standard delivery takes from 24 to 48 hours for Spanish mainland, and from 2-3 days for the  rest of destinations, except for external causes that could be an set back to delivery.

 

- Before signing the delivery note, please verify that the product has no imperfections or breakages, if so you must write this down on the delivery note as proof that the delivery company handed the goods over already broken. In this case we will proceed to send the broken goods again free of cost.

 

- In compliance of Art. 40 of the Law 47/2002 december, to the reform of the Law 7/1996, 15th of january, of the retail stores ordenation, the client has the right to return the products if the customer is not satisfied, but within a maxium of seven working days from when it was delivered, in its original packaging, the product must be in good condition and not have been opened. The customer must return this to us using the delivery company that delivered it but the fees are payed by the customer, the same as any any imperfections caused to the goods.

 

- Our facilities are situated at:

 

SAT LIMITADA APICOLA EL PERELLO 1363-CAT

Av. Catalunya, 23

43519- El Perelló

(Tarragona)

SPAIN

- To contact us, you can do so sending an email to melmuria@melmuria.com or calling +34977490034.

 


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