All our products inclued IVA (tax).
Usually all the products on our on-line shop are available, unless the product is marked as "not available".
Standard delivery takes from 24 to 48 hours for Spanish mailand and from 2 to 3 days for the resto of destinations (working days). In the price of the delivery IVA (tax) in not included.
If for any reason you are not satisfied with your purchase you can contact us by e-mail at firstname.lastname@example.org in a maxium of 7 working days starting from the day of the reception of the order, indicating in this email clearly what is the problem. We will proceed to contact you as soon as possible.
If one of more products arrive with imperfections caused by delivery, we will send the product again or refund you the amount into the acount of the credit card used to pay. In any case we will need you to send us a photo of the damaged product. If you receive one or more products that do not correspond to your order, we will send you the correct products or refund you the amount payed into the account of the credit card used to pay. In both cases, SAT LTDA Apícola El Perelló 1363 - CAT will assume costs for extra delivery fees that this may cause, always when the product has not been used/opened, altered or manipulated.
If for reasons different to those above the customer is not satisfied o wishes to cancel an order, you can return the product/s in question. In this case once we receive the goods in its original packaging in perfect conditions, we will proceed to refund the totality of the amount payed into the account of the credit card used to pay. But you must take into account the the delivery costes to return the good will be payed by the customer. But if your order has yet not been sent and you wish to cancel it, we will refund the whole amount.
In any case, it is essential to contact us by e-mail at email@example.com within a maxium of 7 working days starting from the day your order was delivered, clearly indicating the problem or la reason for returning the goods . We will not accept changes, or returns without prior notice.
Mel Muria guarantees you safety and confidentiality when concerning purshases on our on-line shop. In the similar way as an operation you would do at a cash machine, when you buy at Mel Muria, the data from your credit card is encrypted using the SSL security protocol and sent directly to the corresponding financial entity, whom accepts or que es la que acepta or rejects the payment. This way, the information send over the network has total security and Mel Muria does not retain in any moment this data, which means we can not see or save this information.
Mel Muria reserves the right to contact with customers and/or make verifications when we consider convenient, with the aim to guarantee the authenticity of the personal data provided.
Mel Muria reserves the right to ask customers to pay by bank transfer, in certain conditions.
In our web page you can find links to other web pages we think may be of our customers interest. But, Mel Muria is not responsable of the contents the could be published on these.
Mel Muria respects your right to privacy: we will only use your personal details to offer you a better service. Under no circumstances we will sell or share your information to anyone else. At no time will you be able to access, cancel or rectify this information.